Basic Troubleshooting to get you going.
Troubleshooting computer hardware
Troubleshooting computer hardware issues most times requires qualified technicians or power computer users that have first hand experience.
Trouble shooting hardware can be difficult at times because of all the different configuration settings that is in our software.
Hardware also includes device drivers which some feel is a software application but long ago when hardware vendors were double dipping and selling the device driver to make the hardware work was stopped. They labeled the device driver as hardware and by doing so hardware had to ship with device drivers. Sounds confusing but it would not have worked today if you purchased a printer and when you got home you found you needed to purchase the software (hardware driver) to make it work.
I'll get into some basic troubleshooting steps. For those that are going to be using the new remote service this is a must because it will save time.
There is a few things we need to know before help or tips can be provided.
- Make and Model of your computer.
- If custom built then we need the Make and Model of the components in your computer.
- Operating System Version and Service Packs installed.
- Device Driver List if related to device issue.
- IRC Slot assignment list if communications or media cards.
- Full error message.
There are more things we can add but this will start the ball rolling
Here you will find some basic troubleshooting steps to help you identify possible hardware issues with your computer or network.
Hardware related issues are much different than software related issues. The first step in troubleshooting anything is to identify if the issue is related to Software, Drivers or Hardware.
Drivers or the applications that interface your hardware with the software are considered in the industry as a hardware device.
Hardware always needs to have the most current device drivers installed before you can start your troubleshooting.
If you are not able to updated your device drivers due to network issues or related hardware issues attempt to load the device drivers using a CD, DVD or Flash drive.
Troubleshooting hardware starts with error codes. We will first start off with how to search for related error codes that are produced by your operating system software.