by   September 14 2011   
LogMeIn, used by many remote service technicians needs to be removed after service. I've noticed a growing number of people using remote access technical support. I use VPN appliances for all in house service but at times programs like LogMeIn need to be used. What some technicians are not doing after the service connection is alarming.

LogMeIn, used by many remote service technicians needs to be removed after service.

I've noticed a growing number of people using remote access technical support. I use VPN appliances for all in house service but at times programs like LogMeIn need to be used. What some technicians are not doing after the service connection is alarming.

If you ever see the following please follow my steps if you allow the remote technician access to your computer.

  1. Click here to download and install our remote software. (LogMeIn.exe)
  2. Use XyZ123 as your password.
  3. blah blah blah

How the LogMeIn accounts work is you will be placed in the service technicians group. They will be monitoring things so they will see you online.

The key is to remove the LogMeIn application after the tech has finished.

It's not normal but sometimes you get a tech that will start the uninstall process for you. To date I have not seen this but that doesn't mean techs don't do this.

I have to still warn about using third party session controlled access.

The best method is to connect directly to a SSL VPN but this is rare due to the costs involved for the secured equipment.

Always remove remote access software after the service has been completed. Even if it means rebooting to make sure it's removed.

Reset the open ports on your firewalls as well.

This is just my opinion but if you hire someone to service your computer and you allow the service remote connection software to run on your computer then you are allowing that technician or company access to your online status. Read about this application and think before you click.

I do advise technicians to offer simple uninstall instructions that you can do after the remote session has finished.

If you are wondering what software I use it's PCHelpware which doesn't install a program or make registry entries. It runs from your temporary internet folder and you'll be offered the link to the location to delete the one file. No uninstallation process to remember, just empty your temporary internet files or delete the single file.

Keep it simple, Keep it Safe. Don't allow remote desktop connection agents (applications) to run on your computer after the service session has completed.

Other software to use is Bangor which also runs from temporary folders.

 

LogMeIn, used by many remote service technicians needs to be removed after service. I've noticed a growing number of people using remote access technical support. I use VPN appliances for all in house service but at times programs like LogMeIn need to be used. What some technicians are not doing after the service connection is alarming.