Technicians Repair Log for Hardware.
Repair logs are very easy and only need a few notes.
I have a vbs script that I'll share one day that creates a folder and a text file on the computer you are repairing. You can keep a running log without really working hard.
There are three types of logs you can create.
- Customers Service Log
- Technicians Service Log
- Your personal Service log
Customers Service Log, this is what you would offer to the customer or your manager. Briefly describe what component failed and what you replaced it with. This is mostly for billing justification.
Technicians Service Log, this log is written for other technicians to read. List your reasons you determined the hardware as faulty and list the old make, model, serial number of the component that you are replacing. Detail what you did with the old component for asset tracking. List the PO or order number for the new component and any other details like where you found the replacement. This will help if the part needs to be replaced again and to check for warranties.
Your personal service log, this is where I would detail your troubleshooting steps. List everything you did so you have a good record of the repair. This is for you to check that you have done everything you can do. It also offers some great resource material for your technical manual that you keep for all your special and not so special repairs.
Where do I keep these logs?
I recommend that you keep the logs on a flash drive and on the systems hard drive. Make a folder that another tech can clearly see that it's a technicians folder. You can even call it "Technicians Folder". I like to make sure it's on the root and at the bottom so I use XCTech but you can use anything you would like as long as you put Tech something in the file name and keep it short.
Pictures like in some of the examples are for your records mostly. You can save them to the folder but most times technicians don't have the time to crop or edit a camera phone picture.
Use TXT documents on the server and label them based on the component type, OS or any category name that makes them easy to index.
I'll post up a few formats that I have used so you can add your flavor of log entries.