by   December 08 2011   
Customer Comments on Cloud Computing. I have and cloud vendors pushing the cloud services down my throat to the point I actually had to say "Stop, Enough, Customers don’t understand what the cloud is all about and your company isn’t transparent enough for me to advise them about your service infrastructure." I think I'm correct because when I asked a few customers if they knew a network tech or admin could read their fields, search them, index them scan them for viruses and more they just had that deer and headlight look.

Customer Comments on Cloud Computing.

I do most of the reading for my customers and then I ask them to read the same information. Sometimes the request goes on deaf ears and I have to summarize for them. Especially when it's over 250 pages of documents.

When the Frenzy of Cloud this and Cloud that was at it's peak last year I asked them to look for one thing. "Who has access to the hard drives that store your company documents." It's hard to find but easy to track.

If you can setup to monitor your connections you might find one day your document is in Chicago then in LA then over in Singapore. Does it mean your document moves or is it stored in 3 different versions? (Some question) Well from how I have seen it the document is a living document that transfers and updates over several networks.

So that leads me to ask the same customer question: "Who can read my documents?" I know this customer understand I can read his documents if I actually wanted to break my own security policies.

I'll be posting to this section some of the comments sent in and questions I receive from customers and non-customers related to "Do you understand where your documents are stored and do you know who has access to them?" questions.

 

 

Customer Comments on Cloud Computing. I have and cloud vendors pushing the cloud services down my throat to the point I actually had to say "Stop, Enough, Customers don’t understand what the cloud is all about and your company isn’t transparent enough for me to advise them about your service infrastructure." I think I'm correct because when I asked a few customers if they knew a network tech or admin could read their fields, search them, index them scan them for viruses and more they just had that deer and headlight look.