Xtreme Computer Service Technicians vs. ...

What is the difference between a Customer Support Representative, Help Desk, Service Desk, Tier I Support, Technical Support and the Xtreme Computer Support?

I’m so glad you asked that question. I’ve been looking for a question like that to post a page about XtremeComputer.Com Technicians and other online service companies.

XtremeComputer.Com Technicians are all Microsoft System Developers Network (MSDN), Technical Network (TechNet) Subscribers for online ongoing training directly with Microsoft and the newest software available.

The technicians working environment:

Every technician is required to have a working copy of all software that they support on the service desk computer in which they use to remotely service customer computers.

This means every technician in the XtremeComputer.Com service group has:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 2008 Server
  • Windows 2012 Server

Optionally some of our technicians have the following applications as well:

  • Windows Small Business Server 2003
  • Windows 2008 Web Server
  • Windows Home Server
  • Microsoft Office 2010
  • Microsoft SharePoint
  • Microsoft SQL Server
  • Microsoft Exchange Server

All technicians are trained and responsible for online ongoing training in security best practices.

Special device and applications include:

  • Firewalls, VPN and Security appliances.
  • Active directory services and server roles.
  • Microsoft Server Administration.
  • Sensitive compartmental data control (TWIC Registered only)
  • Proprietary software applications.
  • Mobile apps
  • Virtual Desktop environments for mobile PC users.

Each technician also covers backup and recovery best practices as well as disaster recovery and network relocation services.

Each technician that does not have an active Microsoft Support Subscription is assigned a mentor that does have an active account. This provides better overall software support for our customers.

Every XtremeComputer.Com technician is reviewed by their peers in a format that is productive in learning and filled with challenges to become better.

Every XtremeComputer.Com technician is also a service shop bench or onsite field technician. Every technician is required to have hands on experience and to continue that service. The only exception is our disabled service technicians which are assigned a local field technician for any onsite service requirements.

The Xtreme Computer difference is our technicians are 100% active in the IT service business. We are IT Professionals, owner operators and independent technicians focused on the computer service and repair industry. (No moonlighting technicians or part-timers in the group) 

We are the Technical Support Community and there are thousands of Xtreme Computer Technicians around the USA that offer services to many different types of businesses and computer users.

We specialize in the microenterprise, small business and computer user segments. Others that offer more resources can handle larger companies and we'll refer them to you if our service and support is not a match for your company needs.

 

What is the difference between a Customer Support Representative, Help Desk, Service Desk, Tier I Support, Technical Support and the Xtreme Computer Support? It might be faster telling you want the Xtreme Computer Technicians are all about rather than defining each sub-category for service levels.