Dang HP, Dang Dell my NIC and VPN connections don't work
Hello, I'm Murray and this is something you really need to take notice of.
I had a computer in for repair that ended up on my workbench only after they said it couldn't connect to the VPN at work but everything else worked fine.
Well, it wasn't true, everything else didn't work fine and the virus corrupted interestingly enough all VPN components. The LAN worked and every component for non-secured web surfing worked but SSL VPN didn't.
If you have read other articles about Trojans creating their own backdoors in your computers you should know that they have to hook to your LAN devices. This time the hook corrupted all the VPN components and only the VPN components.
You would think that the person that worked remotely would have the computer repaired quickly. But it was easier to use a less secure method instead of fixing the VPN connection in my opinion.
Anyway, what I found was more viruses and more corrupted components. Was this trojan active? I'd say and it's important for you as the computer user to report when something isn't right.
If you need to remind yourself to remember to get your computer fixed why not complete a Help Desk Ticket here and date it for next year. We will send you a reminder. (Seriously, the ticket system will send reminders)
The point of this NIC driver corrupted post is it isn't the same for every computer user but it's always the same method.
The Lenovo e520 lost the VPN over corrupted components not just drivers. The HP 1428DX lost its LAN connection from corrupted drivers. The Dell laptop couldn't detect the hardware at all until the virus was removed.
So why would a virus corrupt network settings and devices? Because the virus wasn't designed for your computers make and model and it's kind of messed things up.
But what if you had the computer the virus was targeting. Bang! No corrupted files just a happy hacked computer.
See what I am talking about now? Viruses are programs designed to do specific things. Your corrupted drivers for your network connection might have been designed for a different computer but it still needs to be taken care of.
When you ignore the signs of a virus infection you aren't doing anyone any favors. In fact, those that charge virus removal by the hour make more money when you ignore the warning signs.
The HP had a Realtek
RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS6.0)
The Dell was a Realtek and the Lenovo was an Intel.
The common thing was the virus attempted to connect to the active connection at the time from what I understand. So that meant in the case of the VPN it was active. Now should that have been reported? Yes, in split tunnel VPN environments users can also surf outside the networks and bring in viruses. Report any issues you might have to make sure your business computers are connected to your secured networks and Boris isn't riding piggyback on your split tunnel.
This article was titled:
HP 1428dx network drivers not loading error code 31
But when I did a comparison of notes I thought it would be better to offer some advice on how important it is to report issues with your computer. The Network error driver 31 was caused by a Trojan. Once that was removed the drivers installed and all was good.