Microsoft Software Support
Being knowledgable with software means you need to put in the time and training to keep up with all the changes, features and configurations.
No single person knows it all when it comes to Microsoft Software and the lead technician Murray is no exception to this rule.
This is why we have been a active registered Microsoft OEM partner as well as active registered member of the Microsoft Developers Network and a member of the TechNet Community.
We have 24/7 support from Microsoft for our technical questions and configuration questions. It's not often we use the service but like you sometimes we have a question and need to call in the factory people to get the job done. We pay for this service just like you would and it's designed for us in the technical world.
Not only do you need a core base support from the software vendor (Microsoft) you need to know the advances and progression of Microsoft software.
Since Windows was released we have had thousands of hours of online training and hundreds of hours of direct in the Office of Microsoft training.
Today training is very fast paced and nearly 100% online which we take advantage of often.
But the best training is hands on and that's where we are very different from other service groups. We have licensed copies of Windows from 95 to Windows 8 running in virtual servers that we can configure when needed to assist troubleshooting your issue.
We have even installed viruses to map the file changes to help people resolve computer issues.
When you have questions about Microsoft software from the Operating System to Office Productivity Suites you can trust we have the software running and waiting to help you.
Windows Office from Office 97, to 2010 and 2012 in Beta is loaded. This gives us the edge when it comes to troubleshooting by allowing us to do the same processes as you are currently following. If it works for us and not for you then we know where to start working.