by   February 17 2014   
When all you have is 1,600 characters allowed to file a PayPal dispute and you have over 2,500 of total communications PayPal drops the ball on understanding "ITEMS NOT RECEIVED". Like Never Shipped, Like Check the Weight of the Box and do the math. It's sad that I have lost a claim they gave me. Should I ship an Empty Box as a Symbol of my loathing? SPEMall.Com, you may have won this Battle, but I'll say this war is far from over!

Filing a dispute with PayPal vs. SPEMall.Com Items NOT Received.

 

Disputed Amount:
$62.52 USD
Status
After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.

Please mail to:114 Room,4th Building, li xiang xin cheng, jin dao tian Road,luo hu district, shenzhen, Guangdong Province 518000 China

 

Starting my Grumpy Old Tech (G.O.T) RANT NOW!!!!

PayPal you have lost your ability to read in English haven't you.

You limit claims to 1,600 characters so you only get part of a story.

Merchants know that if they have you pay a second payment the order is now split and you can only claim on one or the other. It's impossible to explain to PayPal how a $650.00 order ended up to be without $138.00 worth of the products.

Let's see I'll try it this way.

Dear PayPal,

You freak'n dumbasses.

Can't you see the line where I say "The seller never shipped me the accessories."

You then say to return the items on the "Granted" line.

Where is the Granted line?

Now, you only offer a "Respond" button at this point and the options are..

  • Provide Tracking Number.
  • Cancel Claim.

Oh hell no PayPal, your screwed up small claims dispute system isn't going to reward this retailer for not shipping products. 

Ask DHL the size the of the box and how many boxes?

I'll tell you, it was One BOX with 3 phones that's all you could fit in it. 

The other part of the order? 

It's not here!!!!

How in the world do you expect me to return something that was never shipped. 

I have told you 5 times in your own system I "NEVER RECEIVED THE ITEMS". 

So I'm going to turn this into a positive. 

How to screw over customers. 

  1. Demand payment via PayPal. 
  2. Ship an empty box with a good tracking number.
  3. Don't list anything on any WayBill or Invoice with PayPal.
  4. Laugh as the customer tries to explain to PayPal the items were not in the box.

I've never seen such a system. 

I guess this will be my Lesson. 

Never use PayPal for anything that requires shipping. 

I'm going to make this into a big deal PayPal. 
My DHL driver has made deliveries from this same merchant and has invoices because he's a contractor. 

I'll get the copy of the paperwork, weight and size of the box and post it here. 
That way you can see, 3 phones arrived all the accessories didn't. 

Get the story?

Partial Shipping ring a bell?

The WayBill only listed 1 box and 1 box arrived. 
Thank you for researching this claim. 

This was my first claim and most likely will be my last. 

I'll just use the Social Media of the Web to state my case and ask the merchant to do the right thing. 

If not, then all I can say is SPEMall.Com you lied to me and you lied to PayPal. 

I hope this message gets to out to every person looking to purchase from you. I have others in China that have shipped just fine. You for some reason don't need my business and I am happy to go. 

Your address up top took 22 days to get from you. I would suggest you post it on your Affiliate Website you call SPEMall.Com and as for your YouTube, Facebook I'm sure the European's you have tricked and the Americans will publish their experiences. 

For $138.xx and $65 claimed you have lost more than I have. 

 

 

Update: 2-18-2014

Now PayPal is requesting a return shipping tracking number from me. 
The issue is about the Merchant Online Reseller SPEMall.Com NOT SHIPPING the product. Instead of understanding this team at PayPal and the Seller have turned it around as if the items they shipped were not correct. 

PayPal has only offered a form feild to send the tracking number or to cancel the claim. 

This is incredible. I have never seen such a bad system since my old bank questioned me about buying auto parts in South America while working in Utah. Anyway, fraud lives because the process controllers don't read or listen.

Here's what I sent:

Disputed Amount:
$62.52 USD
Status
We're reviewing the shipping information you submitted.

Tracking number: 0000000000001
Shipping company: Other
What happens next

Once we confirm that the merchandise was delivered, we'll process a refund based on our protection policies.

If you've resolved this problem, you can cancel this claim at any time.

Supporting documents

My Dispute is about NOT RECEIVING products.
This merchant (retailer) DID NOT ship my complete order.

They promised for weeks to ship the missing items and never did.

I have nothing to return for REFUND because they never shipped the complete order.

Please review again and clear this up.
It's feels next to impossible to file a claim when communications is so wrong.

I will not drop this dispute, I need my money refund and this merchant put on notice for not shipping products as promised.

End of Update... Going on 40 days. 

When all you have is 1,600 characters allowed to file a PayPal dispute and you have over 2,500 of total communications PayPal drops the ball on understanding "ITEMS NOT RECEIVED". Like Never Shipped, Like Check the Weight of the Box and do the math. It's sad that I have lost a claim they gave me. Should I ship an Empty Box as a Symbol of my loathing? SPEMall.Com, you may have won this Battle, but I'll say this war is far from over!