Gain the IT Advantage with Knowledge
Technical Knowledge, being familiar with information directly related to your technical skills. Knowledge also means knowing where to look for information and how to look.
Knowledge is often related to experience and education which is very true. Technicians that are very active and continue to learn are ones that are most knowledgeable.
There are slight differences that should be pointed out. Simply by completing studies or instructions typically isn't considered knowledge until you have applied that study to real world environments or labs.
Once you have the practical then the technician becomes knowledgeable.
A knowledge base article is based on study and experience which often offers a quick path to the solution. Otherwise we would be running a discussion regarding the issue until we became knowledgeable to the solutions path.